Decision details

The Guildford Joint Committee:

       i.          Noted the contents of Annex 1, the Parking Annual Report for 2018-19 and the current and planned work associated with on street parking,

      ii.          Agreed to the introduction of Pay by Phone technology, providing customers more flexibility in payment options and extending visits,

     iii.          Recommended a review in conjunction with Surrey County Council on replacement of current on-street Pay & Display (P&D) equipment.

Reasons for recommendations:

      ii.          By introducing Pay by Phone technology in on-street parking locations, we can rationalise the number of P&D machines required and the amount of cash collections needed, while still offering customers the ability to pay by cash, as well as providing them with alternative, flexible payment options and easier ways to extend their stay,

   iii.            The current on-street P&D machines are all around 22 years old and only accept coins. Whilst they have performed well over that period, the machines look dated, are susceptible to increased security threats and the continued availability of spare parts is likely to become an issue. The latest P&D machines have improved security features and provide improved customer experience, by offering more flexible payment options, such as contactless card payments. Improved technology would also allow for reduced operating, maintenance costs, and enhanced management of the equipment, which are networked and able to provide ‘real-time’ information. In summary, the equipment would benefit from upgrading.