Issue - meetings

RESOLVED:

1.    That the Digital Strategy 2025 be approved.

2.    That the Digital Strategy 2025 sets the direction for the Digital Transformation Programme, ensuring that resources deployed on the programme are core contributors to the delivery of the strategy was noted.

Reason for decision:

To enable the Council to adopt a consistent approach and level of ambition to the use of digital technology, and to ensure that the Digital Transformation Programme contributes directly to the outcomes described in the Organisation Strategy 2025.

[The decisions on this item can be called in by the Resources & Performance Select Committee]

The Cabinet Member for Corporate Support introduced a report that set out the Council’s ambition for digital over the next five years and the direction of the Digital Transformation Programme, including the prioritisation of activity and resource deployment. It formed part of a suite of strategies that directed the Council service design and delivery to achieve the objectives of the Organisation Strategy 2025.  The Cabinet Member gave an update on the effects of COVID-19 in that the strategy was being accelerated, that the rollout of Windows 10 devices had been reprioritised to those in most urgent need.  She also explained recent firewall issues and that this was being dealt with in conjunction with BT.  Further thought was being given to how to deal with calls from people wishing to volunteer separately to other calls as the numbers were rising every day.

 The Leader reported that helpline times were being extended with the help of the police.  The Council website was a good source of information – https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/coronavirus/community-support/need-help.  A flyer was to be posted out to residents which gave basic information on how to look after themselves.  Residents needed to be aware of scammers and the Cabinet Member for Communities, Fire & Resilience gave thanks to Trading Standards for the work being done on this issue.

RESOLVED:

1.    That the Digital Strategy 2025 be approved.

2.    That the Digital Strategy 2025 sets the direction for the Digital Transformation Programme, ensuring that resources deployed on the programme are core contributors to the delivery of the strategy was noted.

Reason for decision:

To enable the Council to adopt a consistent approach and level of ambition to the use of digital technology, and to ensure that the Digital Transformation Programme contributes directly to the outcomes described in the Organisation Strategy 2025.