Issue - meetings

RESOLVED:

1. That the Ombudsman’s Report and the steps that have been taken by the Service to address the findings be noted.

2. That all actions listed under ‘What Happens Next’ are implemented.

3. That the report is brought to the attention of all Councillors by the Monitoring Officer.

Reasons for Decision:

There is a statutory requirement for the Monitoring Officer to bring to Members’ attention any public report issued by the Ombudsman about the Council which identifies it is at fault and has caused injustice as a result.

The report was introduced by the Cabinet member for Adults. The Cabinet Member stated that the report was difficult to read and unequivocally apologised to the family members impacted. The county council accepted the Ombudsman’s findings and would ensure service improvements were made especially in the council’s commissioning arrangements. It was explained that the Council remains responsible for its commissioned services and the actions of those services. The Cabinet recognised the seriousness of the case and agreed that care homes would vigorously be monitored to ensure high levels of quality assurance. The Leader apologised for the distress caused to the family and stressed that lessons had been learnt from this case. A robust plan would be enforced going forward. 

RESOLVED:

1. That the Ombudsman’s Report and the steps that have been taken by the Service to address the findings be noted.

2. That all actions listed under ‘What Happens Next’ are implemented.

3. That the report is brought to the attention of all Councillors by the Monitoring Officer.

Reasons for Decision:

There is a statutory requirement for the Monitoring Officer to bring to Members’ attention any public report issued by the Ombudsman about the Council which identifies it is at fault and has caused injustice as a result.