Decision details

Customer Promise - The Council's commitment to delivering Excellent Service

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To endorse the new customer promise and the proposed approach to improve resident experience

Decision:

That the new Customer Promise and the proposed steps to embed it into the organisation to improve ‘Resident Experience’ be endorsed.

 

Reasons for Decisions:

 

To maintain and improve customer service across the Council for the benefit of Surrey residents.

 

[The decisions on this item can be called in by the Communities Select Committee]

 

 

 

Report author: Mark Irons

Publication date: 29/04/2015

Date of decision: 28/04/2015

Decided at meeting: 28/04/2015 - Cabinet

Effective from: 08/05/2015

Accompanying Documents: