Decision details

Healthwatch & Independent Complaints Health Advocacy Services

Decision Maker: Executive Director Transformation, Partnerships & Prosperity

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

 The Education service is currently supported by a collection of systems with Capita One as the largest with 16 different modules in use. In addition there are systems from Servelec Synergy, Open Objects, Welfare Call and one that has been developed in house.  These systems do not integrate or share information and are not highly regarded by users. The vision is to have a single view of a child’s record.

 

A procurement exercise was run under the terms of the Crown Commercial Service Data and Application Solutions framework RM3821 as a mini-competition under Lot 5b Academic Scheduling and Management Solutions. This received two bids but only one bid met the Council’s criteria and specification.

 

 

Decision:

It was AGREED that:

 

  1. The incumbent, Healthwatch Surrey CIC is awarded the contract to commence from April 1 2020. 

 

Reasons for the decision:

This organisation scored the highest across most areas, demonstrated best value for money and will be able to deliver the key objectives required from the local Healthwatch.

 

Alternative options considered:

Bidder

PRICE
40%

Social Value 10%

Quality 50%

FINAL SCORE
%

RANK

Healthwatch Surrey CIC

34.53

10.00

40.50

85.03

1

Help & Care

40.00

2.61

30.10

72.71

3

Seap

34.61

1.93

36.20

72.74

2

As detailed in the scoring tables above – three bids were submitted and evaluated against the individual responses to 23 questions and completion of the Social Value Charter.

 

Interests and Nature of Interests Declared:

None.

Publication date: 04/10/2019

Date of decision: 03/10/2019