13 COMMUNICATING INFORMATION THROUGH THE HOSPITAL DISCHARGE JOURNEY PDF 195 KB
Purpose of the report:
To highlight patient experience of hospital
discharge.
Additional documents:
Minutes:
Declarations of interest:
None
Witnesses:
Kate Scribbins, CEO
Healthwatch
Key
points raised during the discussion:
- The Healthwatch CEO introduced the report by
highlighting that good initiatives had taken place to capture
patient experiences of hospital discharge in Surrey.
- It was reported that
findings suggested that good practice was being delivered however
there were areas that could be improved.
- It was noted
Healthwatch Surrey were looking at ways
in which older people could be supported and empowered to find out
information about leaving hospital and their follow up
care.
- The Healthwatch CEO introduced the
creation of a checklist/conversation record that can be utilised by
patients, next of kin, and hospital staff had the potential to aid
communication during an individual’s hospital stay, and this
is currently being considered.
- Members suggested the distribution of this checklist to be
provided to Surrey libraries, community buildings and amongst the
voluntary sector.
- The Board recognised the difficulty in promoting the checklist
to isolated individuals and supported the view that volunteers
could support the initiative in this area.
Actions/further information to be provided:
None
RESOLVED:
The
Board noted the content of the report.
1218. COMMUNICATING INFORMATION THROUGH THE HOSPITAL DISCHARGE JOURNEY PDF 194 KB
Purpose of the report:
To highlight patient experience of hospital
discharge.
Additional documents: