Issue - meetings

Purpose of the report: To highlight patient experience of hospital discharge.

Declarations of interest:

None

Witnesses:

Kate Scribbins, CEO Healthwatch

Key points raised during the discussion:

1. The Healthwatch CEO introduced the report by highlighting that good initiatives had taken place to capture patient experiences of hospital discharge in Surrey.

2. It was reported that findings suggested that good practice was being delivered however there were areas that could be improved.

3. It was noted Healthwatch Surrey were looking at ways in which older people could be supported and empowered to find out information about leaving hospital and their follow up care.

4. The Healthwatch CEO introduced the creation of a checklist/conversation record that can be utilised by patients, next of kin, and hospital staff had the potential to aid communication during an individual’s hospital stay, and this is currently being considered.

5. Members suggested the distribution of this checklist to be provided to Surrey libraries, community buildings and amongst the voluntary sector.

6. The Board recognised the difficulty in promoting the checklist to isolated individuals and supported the view that volunteers could support the initiative in this area.

Actions/further information to be provided:

None

RESOLVED:

The Board noted the content of the report.

Purpose of the report: To highlight patient experience of hospital discharge.