Issue - meetings
REPORTS FROM SELECT COMMITTEES, TASK GROUPS, LOCAL COMMITTEES AND OTHER COMMITTEES OF THE COUNCIL
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Meeting: 23/02/2021 - Cabinet (Item 34)
Additional documents:
- Item 05 (A)- Cabinet response to TG Recommendations, item 34
PDF 362 KB
- Webcast for Reports from Select Committees , Task Groups, Local Committees and other Committees of the Council
Decision:
RESOLVED:
That the customer experience task group report be noted and recommendations agreed.
Minutes:
The Chairman of the Resources and Performance task group thanked the Cabinet Member for Communities for the response to the task groups recommendations. Due to the pandemic, the task group had changed its approach to reporting and was not able to visit other local authorities as planned. The task group had visited the contact centre a number of times and hoped the Cabinet would pick up comments around consultations especially in relation to budget setting. Furthermore, it was great to see that the contact centre would be involved in council inductions in May. The Cabinet Member for Communities thanked the task group for the work undertaken and agreed to take the recommendations forward.
RESOLVED:
That the customer experience task group report be noted and recommendations agreed.