Agenda and minutes
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Contact: Cheryl Hardman Email: cherylh@surreycc.gov.uk
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APOLOGIES FOR ABSENCE AND SUBSTITUTIONS
Minutes: Apologies were received from Ms Le Gal and Mr Walsh. |
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MINUTES OF THE PREVIOUS MEETING: 6 March 2015
To agree the minutes as a true record of the meeting. Minutes: The Minutes were approved as an accurate record of the meeting. |
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DECLARATIONS OF INTEREST
To receive any declarations of disclosable pecuniary interests from Members in respect of any item to be considered at the meeting.
Notes: · In line with the Relevant Authorities (Disclosable Pecuniary Interests) Regulations 2012, declarations may relate to the interest of the member, or the member’s spouse or civil partner, or a person with whom the member is living as husband or wife, or a person with whom the member is living as if they were civil partners and the member is aware they have the interest. · Members need only disclose interests not currently listed on the Register of Disclosable Pecuniary Interests. · Members must notify the Monitoring Officer of any interests disclosed at the meeting so they may be added to the Register. · Members are reminded that they must not participate in any item where they have a disclosable pecuniary interest. Minutes: There were none. However, the Chairman appraised Members of the Committee on a judgement that had made in Bournemouth Crown Court regarding declarations of interest and Members requested that the Director of People and Development, in conjunction with the Director of Legal and Democratic Services, review the training offer for all Members on interests (Action Review ref: A5/15). |
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QUESTIONS AND PETITIONS
To receive any questions or petitions.
Notes: 1. The deadline for Member’s questions is 12.00pm four working days before the meeting (27 March 2015). 2. The deadline for public questions is seven days before the meeting (26 March 2015). 3. The deadline for petitions was 14 days before the meeting, and no petitions have been received.
Minutes: There were none. |
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An action review table is attached, detailing actions from previous meetings. The Committee is asked to review progress on the items listed.
Additional documents: Minutes: Declarations of interest: None.
Witnesses: Carmel Millar, Director of People and Development Ken Akers, Strategic HR Relationship Manager Mark Irons, Head of Customer Services and Customers and Communities Directorate Support
Key points during the discussion: 1. In relation to A19/14 (sleeping in payments), a copy of the letter sent to the LGA will be sent to Members of the Committee. 2. In relation to A2/15 (Think Resident Think Councillor), the Chairman requested that a training programme is set up for officers with a particular focus on how to respond to residents.
Actions/Further information to be provided: i. The Director of People and Development will feed the Chairman’s comments into the Think Resident Think Councillor report scheduled to be considered by the Committee at a future meeting. ii. The action tracker will be updated to reflect the points raised during the discussion.
RESOLVED: To note the tracker.
Committee next steps: None. |
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CUSTOMER PROMISE - THE COUNCIL'S COMMITMENT TO DELIVERING EXCELLENT RESIDENT SERVICE
The People, Performance and Development Committee is invited to:
A presentation will be provided at the meeting.
Additional documents: Minutes: Declarations of interest: None.
Witnesses: Mark Irons, Head of Customer Services and Customers and Communities Directorate Support Carmel Millar, Director of People and Development
Key points during the discussion: 1. Members were very supportive of the new Customer Promise and were pleased to note that this linked to the resident experience goal within the Corporate Strategy. 2. Members queried how the messages from the new document will be cascaded throughout the organisation and raised concerns about current systems and processes. 3. Officers confirmed that leadership is critical in taking the new Customer Promise forward and that work had been undertaken with senior managers on this. 4. Members requested that the document be made available in all Surrey County Council buildings and that a copy be sent to all County Councillors.
Actions/Further information to be provided: i. The Head of Customer Services agreed to circulate a promotional video on the new Customer Promise to Members of the Committee (Action Review ref: A6/15).
RESOLVED: To endorse the new Customer Promise and the proposed approach to improving resident experience.
Committee next steps: None.
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EXCLUSION OF THE PUBLIC
Recommendation: That under Section 100(A) of the Local Government Act 1972, the public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information under the relevant paragraphs of Part 1 of Schedule 12A of the Act.
PART TWO IN PRIVATE
Minutes: RESOLVED: That under Section 100(A) of the Local Government Act 1972, the public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information under paragraph 1 of Part 1 of Schedule 12A of the Act. |
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SENIOR PAY POLICY EXCEPTIONS REPORT APRIL 2015
The People, Performance and Development Committee (PPDC) acts as the council’s Remuneration Committee under delegated powers, in accordance with the constitution of the County Council.
The purpose of this paper is to highlight decisions taken/recommendations on Pay that fall outside the published Pay Policy. In addition this report sets out the Surrey Pay settlement for the financial year 2015/2016 which has been agreed with the Trade Unions. Minutes: Declarations of interest: None.
Witnesses: Carmel Millar, Director of People and Development Ken Akers, Strategic HR Relationship Manager
Key points during the discussion: 1. The Chairman introduced the report and invited discussion on each section in turn. The committee asked a number of questions which were responded to by the officers present, before moving to the recommendations.
Actions/Further information to be provided: None.
RESOLVED: Recommendations 1.1 to 1.4 in the confidential report were APPROVED.
Committee next steps: None.
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PUBLICITY FOR PART TWO ITEMS
To consider whether the items considered under Part 2 of the agenda should be made available to the Press and the public.
Minutes: RESOLVED: That items considered under Part 2 of the agenda should remain confidential and not be made available to the press and public. |
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DATE OF NEXT MEETING
The next meeting of People, Performance and Development Committee will be on 12 May 2015. Minutes: The date of the next meeting was noted. |