Agenda and minutes
PDF 61 KBVenue: Ashcombe Suite, County Hall, Kingston upon Thames, Surrey KT1 2DN
Contact: Helen Rankin or Rianna Hanford
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APOLOGIES FOR ABSENCE AND SUBSTITUTIONS
Minutes: Apologies were received from Denise LeGal and Denise Saliagopoulos.
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MINUTES OF THE PREVIOUS MEETING: 6 November 2014
To agree the minutes as a true record of the meeting. Minutes: The Committee requested that a reminder be sent to the Strategic Director of Business Services regarding circulating the information of potential savings associated with the South East Business Services Partnership.
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DECLARATIONS OF INTEREST
To receive any declarations of disclosable pecuniary interests from Members in respect of any item to be considered at the meeting.
Notes: · In line with the Relevant Authorities (Disclosable Pecuniary Interests) Regulations 2012, declarations may relate to the interest of the member, or the member’s spouse or civil partner, or a person with whom the member is living as husband or wife, or a person with whom the member is living as if they were civil partners and the member is aware they have the interest. · Members need only disclose interests not currently listed on the Register of Disclosable Pecuniary Interests. · Members must notify the Monitoring Officer of any interests disclosed at the meeting so they may be added to the Register. · Members are reminded that they must not participate in any item where they have a disclosable pecuniary interest. Minutes: No declarations of interest were received.
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QUESTIONS AND PETITIONS
To receive any questions or petitions.
Notes: 1. The deadline for Member’s questions is 12.00pm four working days before the meeting (Thursday 27 November). 2. The deadline for public questions is seven days before the meeting (Wednesday 26 November). 3. The deadline for petitions was 14 days before the meeting, and no petitions have been received. Minutes: No questions or petitions were received.
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RESPONSES FROM THE CABINET TO ISSUES REFERRED BY THE SELECT COMMITTEE
There are no responses to report. Minutes: There were no responses to report.
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RECOMMENDATION TRACKER AND FORWARD WORK PROGRAMME
The Committee is asked to monitor progress on the implementation of recommendations from previous meetings, and to review its Forward Work Programme. Additional documents: Minutes: Key points raised during the discussion:
1. The Committee noted that an update from the Welfare Reform Task Group would be circulated shortly.
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IMT Update on Better Place To Work project
Additional documents: Minutes: Witnesses: Paul Brocklehurst, Head of IMT Janet Ludley, IMT & Customer Communications Manager
Key points raised during the discussion:
1. The Head of IMT introduced the report and informed the Committee that IMT’s customer base had increased by 40%. In addition, it was noted that IMT also supported around 2,000 NHS workers. There had been a rapid growth in the number of laptops distributed to staff from 400 to a current figure of 6,000; this was due to more staff working remotely. The entire network had now been changed to Unicorn system , in line with all 11 Surrey Borough and Districts and the majority of Surrey schools. The Committee were informed that IMT had replaced all IT systems apart from SAP and EMS over the last 3-4 years, to ensure systems were modern and fit-for-purpose. In line with upgrading systems, software on laptops and Blackberries and iPads would also be upgraded to ensure the Council can appropriately communicate and work with partners who use different systems. 2. Officers gave an update on potential risks to the project which included reduced levels of funding or a change in government legislation. 3. The Committee were informed that since visiting staff as part of the Better Place to Work Project, IMT had fixed 40% of issues raised. Officers expressed that this was considered a success as a number of issues raised had resulted in information being provided to staff to resolve their queries, and some of the issues could not be feasibly or easily fixed in the short-term. 4. It was noted the top five issues recorded were logging off/profile issues, printers, IT equipment, Blackberry issues and browser issues. Officers noted that nearly every staff member had the opportunity to present issues as part of Better Place to Work and from this 1000 IT issues were raised and were being dealt with. 5. There was a discussion around the reliability of IT equipment that the public use in libraries.. Officers informed the Committee that libraries hold an external contract, with Axiell, but are monitored closely and get priority when systems fail. There had recently been an incident where the systems had failed and the Head of IMT assured the Committee that this matter was taken very seriously. 6. The Committee raised concern regarding the delay in issuing equipment to new starters and the speed of dealing with faults. Officers explained that they require information from the hiring manager before they can order a laptop and this often caused delays. However, there has been great improvement to the process for providing new equipment in recent months. 7. The Committee were informed the AIS system for Adult Social Care had recently been updated, it was noted IMT were considering moving Adults Social Care onto the same network as the Children, Schools and Families Directorate. Further Information/Actions:
None.
Recommendations:
None
Committee Next Steps:
That an update on the Better Place to Work Programme be brought to a future meeting of the Committee (an update is ... view the full minutes text for item 101/14 |
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DATE OF NEXT MEETING
The next meeting of the Committee will be held at 10.30am on Thursday 29 January. Minutes: The next Council Overview and Scrutiny Committee will be held on Thursday 29 January 2015 at 10.30am |