Agenda and minutes

Resident Experience Board - Friday, 16 October 2015 10.30 am

Venue: Ashcombe Suite, County Hall, Kingston upon Thames, Surrey KT1 2DN

Contact: Victoria White or Dominic Mackie 

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Items
No. Item

1/15

APOLOGIES FOR ABSENCE AND SUBSTITUTIONS

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    Apologies for absence were received from Robert Evans and Ramon Gray.

2/15

MINUTES OF THE PREVIOUS MEETING: 21 JULY 2015 pdf icon PDF 137 KB

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    To agree the minutes as a true record of the meeting.

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    Minutes:

    The minutes were agreed as an accurate record of the meeting.

     

3/15

DECLARATIONS OF INTEREST

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    To receive any declarations of disclosable pecuniary interests from Members in respect of any item to be considered at the meeting.

     

    Notes:

    ·         In line with the Relevant Authorities (Disclosable Pecuniary Interests) Regulations 2012, declarations may relate to the interest of the member, or the member’s spouse or civil partner, or a person with whom the member is living as husband or wife, or a person with whom the member is living as if they were civil partners and the member is aware they have the interest.

    ·         Members need only disclose interests not currently listed on the Register of Disclosable Pecuniary Interests.

    ·         Members must notify the Monitoring Officer of any interests disclosed at the meeting so they may be added to the Register.

    ·         Members are reminded that they must not participate in any item where they have a disclosable pecuniary interest. 

     

    Additional documents:

    Minutes:

    No declarations of interest were received.

4/15

QUESTIONS AND PETITIONS

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    To receive any questions or petitions.

     

    Notes:

    1.    The deadline for Member’s questions is 12.00pm four working days before the meeting (Friday 09 October).

    2.    The deadline for public questions is seven days before the meeting (Thursday 08 October).

    3.    The deadline for petitions was 14 days before the meeting, and no petitions have been received.

     

    Additional documents:

    Minutes:

    There were no questions or petitions.

     

    Yvonna Lay arrived c10:45am.

5/15

RESPONSES FROM THE CABINET TO ISSUES REFERRED BY THE SCRUTINY BOARD

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    There are no responses to report.

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    There were no responses to report.

6/15

RECOMMENDATION TRACKER AND FORWARD WORK PROGRAMME pdf icon PDF 153 KB

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    The Committee is asked to monitor progress on the implementation of recommendations from previous meetings, and to review its Forward Work Programme.

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    The Board was informed that the November Resident Experience Board would feature the Customer Service Excellence: Highways item. At this meeting Highways officers, Cabinet members and Surrey residents, who have experienced the highways complaints procedures, will be in attendance to discuss their experiences.

     

    The Board was informed of European Restart a Heart Day as an initiative to educate members of the public on how to help restart the heart of someone who has suffered a cardiac arrest, with a particular focus on schools and pupils.

    The Chairman gave support for the initiative on behalf of the Board and Members were encouraged to attend and promote resuscitation courses in their constituencies. As an example, St John Ambulance Epsom run regular courses of which some Members have attended and recommend.

     

    It was mentioned by the Chairman that a note of thanks was received from Barbara Musgrave following the Board meeting in July.

7/15

UPDATE ON SFRS WORKSHOP

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    Discussion about the workshop held at Surrey Fire and Rescue Service on 24 September.

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    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    None.

     

    Key Points Raised During the Discussion:

     

    1.    The Surrey Fire and Rescue Service (SFRS) was thanked for holding the Board workshop on 24 September 2015. The Chairman invited the Board to help develop ideas for further scrutiny.

    2.    The question of whether the use of drones by SFRS had been investigated was raised. It was noted that SFRS is working with Sussex Police who are in receipt of a Home Office grant as part of investigations of future drone usage for operational purposes. SFRS is also gathering information from international fire services and exploring how technology is used in other parts of the world. Australia and Denmark were given as examples.

    3.    Other scrutiny topics brought to the board for consideration included: collaboration and transformation plans; income generation schemes; prevention, what strategies are being employed now and what should be employed next?; commercial fire safety; multiple occupancy building inspections; the impact on staff allocation for the care of vulnerable adults; staff progression and training opportunities; and the JECC centre, mobilisation of resources around risk and need, and what this means for Surrey residents and coverage.

    4.    It was suggested that SFRS would be in a strong position to provide CPR training for Members, and the Chief Fire Officer agreed that this could happen as Fire Officers had received sufficient training from South East Coast Ambulance Service (SECAmb) and would be in a position to train others.

     

    Actions/Further Information to be Provided:

     

    1.    In discussion with Democratic Services, for SFRS to consider providing Members with CPR training.

     

    Recommendations:

     

    None.

     

8/15

DRAFT PUBLIC SAFETY PLAN pdf icon PDF 147 KB

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    To allow the Board opportunity to comment on the draft Public Safety Plan, ahead of its consideration by Cabinet and a public consultation.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    Russell Pearson, Chief Fire Officer, Surrey Fire and Rescue Service

    Sally Wilson, Service Improvement Manager, Surrey Fire and Rescue Service

    Stephen Beakhust, Project Specialist, Surrey Fire and Rescue Service

    Richard Walsh, Cabinet Member, Localities and Community Wellbeing

    Kay Hammond, Cabinet Associate Member, Community Safety Services

    Asif Aziz, Surrey FBU

    Lee Belston, Surrey FBU

    Richard Jones, Surrey FBU

     

    Key Points Raised During the Discussion:

     

    1.    A presentation on the draft Public Safety Plan was delivered to the Board by the Chief Fire Officer, outlining the target of the Public Safety Plan in the context of the current safety plan that runs until 2020. The presentation covered why collaboration was required between the emergency services and gave example of where collaboration has been effective already in Surrey.

    2.    The timeline for the Public Safety Plan was discussed, particularly around the consultation period. It was agreed that changes to the timeline were necessary, though as there are no substantial changes to service provision, the consultation period may not need to be as long. The suggested period is 6 weeks and officers requested Member feedback on this proposal, which was positive. The method of consultation was debated, covering topics such as how best to engage with as many residents and businesses as possible; accessibility to older residents, and for face to face consultation, the time of day and locations. The Member Reference Group would discuss these issues in more detail and take this further.

    3.    The Chairman raised a desire to take the Public Safety Plan consultation to all 11 boroughs and districts in Surrey in an effort to highlight the document to as many residents as possible and increase awareness of what SFRS does. SFRS officers agreed to help facilitate this.

    4.    It was noted that the language of the Public Safety Plan required further attention as jargon and service specialist phrasing slips in. Members expressed that as a Public Safety Plan, further information and mention of prevent, protect and response is required.

    5.    Members discussed the pilot Telecare system currently being run in Elmbridge where suitably trained on-call firefighters respond to incidents. It was reported that the pilot scheme is going well and the trial has been extended.
    Approximately 700 incidents have been attended so far on behalf of South East Coast Ambulance Service (SECAmb) since January, mainly breaking into homes where the resident needs medical attention. The scheme is considered by SFRS as a good example of where their collaborative efforts are making better use of resources; adding value to SFRS and upholding 24/7 facilities in Surrey, improving outcomes for residents.The scheme supports the SFRS prevention strategy as well as acting as a channel of communication between relevant agencies – the Service also has the support of 150 volunteers.The discussion around Telecare response and other emergency medical services provided by SFRS officers also brought attention to potential health and safety issues around working hours.

    6.    A discussion around future funding  ...  view the full minutes text for item 8/15

9/15

DISCUSSION OF 'ENABLING CLOSER WORKING BETWEEN THE EMERGENCY SERVICES' CONSULTATION pdf icon PDF 133 KB

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    To discuss the Government’s consultation on closer working between the Emergency Services.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    None.

     

    Key Points Raised During the Discussion:

     

    1.    SFRS, Cabinet and the Board are in agreement that collaboration between Police and Fire Service is a good thing. Discussions highlighted that collaboration was already taking place between the services already thanks to collaborative work with Surrey and Sussex Police Forces, SECAmb and East and West Sussex Fire and Rescue Services. However concern was raised around the governance of the Fire Service under the Police and Crime Commissioner.

    2.    Members believe that the PCC role is still very new and that it may be too early to know whether this direction was suitable at this time.

    3.    Surrey County Council will be responding as a Fire Authority w/c 19 October 2015.

     

    Actions/Further Information to be Provided:

     

    1.    Members to send ideas or comment directly to the Cabinet Associate.

     

    Recommendations:

     

    1.    To Cabinet Member and Associate Cabinet Member: The Board agrees with and supports collaboration between the emergency services, but has reservations about the possible governance structure proposed in the consultation.

10/15

CABINET MEMBER AND ASSOCIATE CABINET MEMBER PRIORITIES

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    The Cabinet Member and Associate Cabinet Member will outline their key priorities for the coming year.

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    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    Richard Walsh, Cabinet Member for Localities and Community Wellbeing

    Kay Hammond, Cabinet Associate Member, Community Safety Services

     

    Key Points Raised During the Discussion:

     

    1.    The Cabinet Member outlined his approach to improving resident experience and explained his priorities, which include improving customer service and encouraging departments and services to strive to attain the Customer Service Excellence Award, with particular attention of improving communication.

    2.    The Cabinet Member explained how he is keen to promote the Tower Award for Surrey staff, which is awarded each month and is working to increase volunteering in the county.

    3.    It was noted that the joined up Trading Standards service with Buckinghamshire was developing well through its increased resource and is a good example of collaboration. The Cabinet Member also committed to visiting as many libraries as possible and noted that he would be taking a keen interest in the service budgets across his remit.

    4.    Members commented on encouraging volunteering and ensuring that it is tailored to what the customer needs, and not necessarily what the customer wants. A Member also suggested a cash incentive for the Tower Awards if possible. It was also expressed that some customers have experienced difficulty in accessing advice on making complaints to Trading Standards and that improvements could be made.

    5.    Members also highlighted the excellent work of the registration team who managed to reschedule weddings at short notice following the fire at Clandon Park.

    6.    The Cabinet Associate outlined her responsibilities in supporting the Cabinet Member in his role. She noted that everything they do must link into the corporate strategy and that collaboration is a high priority at the moment. The Cabinet Associate chairs the Drive SMART board and takes a particular interest in road safety, and will be reviewing this campaign and forward planning.

     

    Actions/Further Information to be Provided:

     

    1.    That the Cabinet Member and Cabinet Associate Member report back on progress in six months.

     

    Recommendations:

     

    None.

     

11/15

WELFARE REFORM TASK GROUP UPDATE

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    Update from the Board’s representative on the Welfare Reform Task Group about the current work of the group.

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    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    None.

     

    Key Points Raised During the Discussion:

     

    1.    Due to time constraints, it was agreed that this item be deferred to the November meeting.

               

    Actions/Further Information to be Provided:

     

    None.

     

    Recommendations:

     

    None.

     

LUNCH BREAK 1pm - 1.30pm

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12/15

ANNUAL SCRUTINY OF SURREY'S COMMUNITY SAFETY PARTNERSHIPS pdf icon PDF 430 KB

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    The Police and Justice Act 2006 requires local authorities to undertake annual scrutiny of Community Safety Partnerships.  Surrey County Council’s Resident Experience Board can meet the requirements of the Act as it has the legal power to scrutinise and make reports or recommendations regarding the functioning of the responsible authorities that comprise a Community Safety Partnership.

     

    This paper sets out the current responsibilities of the Community Safety Partnerships and the County Strategy Group (known as the Community Safety Board) and informs the Committee of current priorities and the activity that has taken place to address them during 2014/15.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    Louise Round, Chair of East Surrey Community Safety Partnership

    Kamini Sanghani, Partnerships Director, Kent, Surrey & Sussex Community Rehabilitation Company (KSS CRC)

    Joanna Grimshaw, Anti-Social Behaviour Manager, Surrey Police

    Louise Gibbins, Community Safety Officer

    Superintendent Clive Davies, Surrey Police

    Camilla Edmiston, Community Safety Officer, Woking Borough Council

    Cllr Beryl Hunwicks, Woking Borough Council

    Cllr Charlotte Morley, Surrey Heath Borough Council

    Jane Last, Lead Manager, Community Safety Partnerships

    Gordon Falconer, Community Safety Unit Lead Manager

    Keith McGrory, Community Safety Officer, Spelthorne Borough Council

    Jeff Harris, Deputy Police and Crime Commissioner for Surrey

    Sarah Haywood, Senior Partnership Policy Officer (Office of the Police and Crime Commissioner)

    Helen Harrison, Public Health Principal, Commissioning and Performance.

    Simon Moore, Assistant Chief Fire Officer, Surrey Fire and Rescue Service

    Richard Walsh, Cabinet Member for Localities and Community Wellbeing

    Key Hammond, Cabinet Associate Member for Community Safety Services

     

    Key Points Raised During the Discussion:

     

    1.    The Community Safety Unit Lead Manager introduced the report, explaining that legislation requires the Community Safety Partnerships (CSPs) to be scrutinised each year and that the Resident Experience Board fulfills this function giving an overview of county issues and priorities. The structure chart on page 79 was also explained. It was noted that the election of the Police and Crime Commissioner has had an effect on CSPs, and has changed the way the partnerships worked. Funding now comes from the main Police budget. Work of the CSPs is assessed annually, and takes into account crime data in the county. Using this information, action plans for each CSP are drawn up and assessed during the year.

    2.    The Chairman inquired about the link between the CSPs and the Community Safety Board, and how far the CSPs take into account the strategic direction that it sets. The Community Safety Unit Lead Manager explained that the strategic plans were developed in conjunction with the CSPs.

    3.    The Chairman asked about the relationship between the Community Safety Board and the CSPs and what gains the CSPs get from the Board. The Chair of East Surrey CSP noted that they adopt the Surrey-wide priorities, such as domestic abuse and substance abuse, and take a balanced view of taking local action versus a county-wide direction.

    4.    Members questioned the public perception of low level anti-social crime increasing and the resources being put into zero-tolerance by the Police and Crime Commissioner, whereas the statistics actually show that violent crime is on the increase and queried what the CSPs attach importance to. The Deputy Police and Crime Commissioner responded that zero-tolerance doesn’t just apply to ‘low level’ crime, and that crime recording has changed in the past few years.

    5.    Members also asked about the Community Safety Board and questioned how representative it is, given that 6 people attend, representing 6 boroughs. It was replied that the districts and boroughs had agreed to move from all 11 being represented, to 3 representing clusters of CSPs, and 3 councillors, who are charged with communicating with other  ...  view the full minutes text for item 12/15

13/15

DATE OF NEXT MEETING

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    The next meeting of the Committee will be held at 10.30am on 19 November 2015.

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    The next full public meeting will be held at 10.30am on 19 November 2015 at the Ashcombe Suite, County Hall.