Agenda

SCOPING AND BACKGROUND DOCUMENTS PDF 116 KB

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Please see annexed documents.

Additional documents:

• Annex A - Customer Experience Transformation Programme Business Case , item 1. PDF 293 KB
• Annex B - Transformation Programme Report 18th Oct , item 1. PDF 381 KB
• Annex C - Community Vision , item 1. PDF 3 MB
• Annex D - Customer Experience EIA , item 1. PDF 499 KB
• Annex E - Customer Services Service Plan 2020-21 , item 1. PDF 84 KB