Witnesses:
Natalie Bramhall,
Cabinet Member for Environment & Climate Change
Matt Furniss,
Cabinet Member for Transport
Katie Stewart,
Executive Director – Environment, Transport &
Infrastructure
Carolyn McKenzie,
Director - Environment
Jo Diggens, Business
Improvement & Quality Assurance Team Leader
Michelle Rowland,
Business Intelligence Team Leader
Key points raised during the discussion:
- The
Executive Director introduced the report and explained that
performance monitoring was an area of continuing development across
the Council.Targets were due to be
challenged and scrutinisedby CLT and Cabinet
Members to ensure that they were both realistic and ambitious. The
Directorate had endeavoured to set stretch targets that were
attainable in order to show improvement or decline in
performance.
Meeting paused at 10:02 owing to webcasting
problems
Meeting recommenced at 10:04
-
A Member questioned the relative value of
the performance data in assessing the Directorate’s
performance given the circumstances faced in 2020/21 as compared
with previous years. The Executive Director stated that it was
still important to continue performance monitoring during the
pandemic as the Directorate was expected to run its essential
services. Covid-19 had impacted some indicators (waste services,
for example) however a number of missed targets (such as flood
risk) were reflective of the position and progress of the
Directorate and the timing of capital investment. Some of the
indicators were to be reviewed because of the continuing impacts of
Covid-19.
- A Member
asked whether there could be a consistent mix of indicators
(financial, quantitative and qualitative) for each theme. The
Executive Director acknowledged that the Directorate needed to
achieve a greater balance of indicators in future performance
reports.
- The
Chairman noted that a number of Key Performance Indicators (KPIs)
expected in January 2021 were not yet available and asked when they
would be delivered. The Business Improvement and Quality Assurance
Team Leader responded that the pending indicators needed to undergo
validation before they were shared widely. Some indicators were new
and subject to ongoing work to ensure that the data collected was
robust and accurate. The Directorate were hoping to deliver all
outstanding performance results within the month.
- A Member
noted that there were few climate change targets included in the
report. The Executive Director informed the Select Committee that
these indicators were not yet established because it was important
to ensure that they were meaningful and measurable. The Select
Committee would return to this at its March 2021 meeting when
scrutinising the Climate Change delivery plan.
- A Member
asked whether the Council would be undertaking a coordination role
with districts and borough councils to tackle climate change. The
Executive Director confirmed that the Council’s Climate
Change Strategy and Delivery Plan assumed a coordination role for
the Council. The Delivery Plan looked at a range of
partnership-wide actions.
- A Member
requested that future performance reports differentiate clearly
between organisation climate change targets for Surrey County
Council (for example, getting to net zero by 2030) and Surrey-wide
climate change targets. Further to this the Director confirmed that
there would be performance monitoring of the wider partnership and
the Directorate was in the process of defining what those
indicators would be. There would be climate change indicators for
the Council as a business and organisation, alongside indicators
that capture climate change measures across the whole of
Surrey.
- A Member commented that working
from home had significantly impacted household waste and the target
to reduce kerbside residual waste and queried whether the
Council’s target should be revised given the likelihood that
working from home would continue post-pandemic. The Executive
Director confirmed that the target was being reviewed and updated
to account for the increase in home working. The
priority of the Surrey Waste Local
Plan was waste reduction and the Service was working closely with
partners to ensure effective public messaging regarding the
importance of reducing waste. The Cabinet Member added that the
Service was working with partners to encourage residents to recycle
more food waste, as this would significantly reduce the amount of
residual waste. Engagement with district and borough councils
regarding the rollout of recycling facilities at flats was underway
and would ensure that all residents had the opportunity to recycle
as much as possible.
- The Member
asked why there was a reduction in performance with regard to flood
risk. The Executive Director explained that the targets were
related to the Surrey Flood Alleviation Scheme and were a way of
monitoring that programme and the level of investment. The targets
did not capture the enforcement and maintenance work being done,
and this would be made clearer in future performance
reports.
- A Member
asked which borough in Surrey had achieved ‘improvements in
recycling and contamination’ and asked how these developments
would be emulated in other districts and boroughs. The Director
– Environment stated that communication, behaviour change,
and enforcement were key to the improvements achieved in Woking.
Rollout of a communications and behaviour change programme was due
in 2021 and the Director hoped that this would expand performance
improvements in waste targets across the whole of
Surrey.
- A Member
asked how the performance of the Council in achieving its carbon
savings targets would be reported. The Director stated that the
Directorate was developing 3-5-year science-based carbon budgets
and explained that the reporting of target carbon savings would be
against key areas that constitute Surrey’s carbon footprint.
The Directorate was to produce a full annual report detailing the
areas where the council achieved its carbon reduction targets, and
areas of underperformance.
- The
Chairman queried why some performance indicators has low scores
with regard to resident satisfaction. The Executive Director stated
that it was a challenge to score highly with resident satisfaction,
but it was positive that Surrey residents had high expectations of
the service. The Directorate benchmarked against national community
perception averages and performed well. The Executive Director
stated that they would look further at benchmarking to give context
for resident satisfaction indicators.
Actions:
i.
Select Committee to receive an update on
the tree planning programme (Owner: Carolyn McKenzie, Director -
Environment)
Recommendations:
I.
That a six-monthly review of the Environment
Transport & Infrastructure Directorate’s performance is
added to the Select Committee’s forward work programme for
2021/22.
II.
That benchmarking data is included where
possible along with quantitative and qualitative information across
each of the performance themes