Witnesses:
Matt Furniss, Cabinet Member
for Transport and Infrastructure
Katie
Stewart, Executive Director – Environment, Transport and
Infrastructure
Lucy
Monie, Director, Highways and
Transport
Paul Wheadon, Business Improvement and Consultancy Team
Manager
Key
points raised during the discussion:
- The Select Committee
welcomed the report on the Procurement of the Term Maintenance
Contract and some of the key features of the new arrangements
scheduled to start in April 2022.
- The questions posed
by the Committee to Cabinet Members and officers, together with the
report, provided a sound insight into how over the past 12 months, Surrey County Council had overseen an
exhaustive, complex procurement process to drive the best outcomes
in each of the bidder’s tenders.
- The Select Committee
understood that Council had undertaken a Competitive Procedure with
Negotiation (CPN) procurement exercise which allowed both the
Council and bidders to discuss and develop their proposals in
several stages, allowing open discussion and negotiation to enable
each bidder to eventually put forward their best
submission.
- This approach allowed
the Council to test and improve each bidder’s tender, giving
confidence in the substance of the written submission, detailed
scrutiny of the associated pricing to deliver those services,
understanding of where risk pricing had been included, and allowing
- where appropriate - the reallocation of risk to reduce the
artificial inflation of prices.
- The Select Committee
noted that the process to finalise the new contractor was to
formally conclude soon with a report for the Cabinet at its next
meeting, to approve the award of the Term Maintenance Contract to
the successful bidder. Confidential information about this process
and the name of the successful provider had been shared with the
Members of the Select Committee privately before this meeting. The
Committee was grateful to the Cabinet Member for Transport and
Infrastructure for this commitment to collaborative
working.
- The Select Committee
was reassured to learn that following the awarding of the contract,
the Council would work with the successful contractor’s
senior management teams to implement their mobilisation plan. Also,
a communication plan would be developed and implemented to advise
stakeholders on the award to the successful bidder.
Recommendations:
While supporting the contents
of the Report and the rigorous process leading to the award of the
contract, the Committee recommends:
- Timely and robust
details of the specific improvements Surrey residents will be
expecting from this new contract, particularly regarding the
reporting of and quality of work on potholes and other highways
matters and the overriding importance of ‘Right First
Time’.
- Early publication of
the chosen contractor’s commitment to “improve
engagement with residents” and improve communication with
them on planned works etc. and collaboration more generally. This
should also involve elected Divisional members. The Reference Group
of Councillors which has been involved throughout the contracting
process can play a constructive role in helping shape
these.
- That a robust process
remains in place for the transition phase and initiated for
mobilisation period.
- That unannounced and
random spot checks on a regular basis be considered as part of an
effective contractual management process; the contract is easy to
understand with strong governance and monitoring provisions for
dispute resolution mechanism and in an unlikely termination
scenario from Surrey County Council’s
perspective.
- More
publicity/communication be considered for social value activities
and projects undertaken as part of the new partnership.