Councillors and committees

Agenda item

ADMINISTRATION PERFORMANCE REPORT AND UPDATE - 1 OCTOBER 2022 TO 31 DECEMBER 2022

The Board has previously requested to be kept updated on progress relating to a number of key administration projects and planned improvements which may have an impact on members of the pension fund and the purpose of this report is to provide an update on the current status and progress against any specific target dates.

Minutes:

Speakers:

Tom Lewis, Head of Service Delivery

Neil Mason, Assistant Director, LGPS Senior Officer

 

Key points raised during the discussion:

1)    The Head of Service Delivery gave a detailed overview of the submitted report covering the following areas:

2)    The Chair sought assurance that resources were being given to dealing with the transfer issues.  The Head of Service delivery confirmed that there was a recent targeted effort by the Customer Relationship Team to ensure all correspondence that had been received in recent weeks was passed to the admin section to allow the necessary work to be carried out on these cases.  It was also said analysis was being carried out on the service productivity levels and, the wider backlog, to address this as a top priority.

3)    A Member queried the percentage figure given for employer contributions and whether this was high, low or average and whether this then caused an admin burden chasing for employer contributions.  The LGPS Senior Officer explained that the paper the Member was referring to was an proposal on how the team would report going forward – the figures used were made up as an example. The Board agreed that the suggested dashboard used as an example was a good one.  Officers welcomed any further comments or suggestions the Board may have to feedback to the Pension Fund Committee.

4)    A Member asked about the net affect of the GMP delays.  The Head of Service Delivery explained that whilst this work would be a year overdue the team had been ready to take it on and were in touch with providers about it.  However, he was unable to say what the financial impact would be and therefore what the material impact was to the delays.

5)    A Member asked about the net effect of the GMP delays.  The Head of Service Delivery explained that whilst this work would be a year overdue the team had been ready to take it on and were in touch with the providers about re-planning to deliver this.  However, he was unable to say what the financial impact would be and therefore what the material impact was to the delays.

6)    The LGPS Senior Officer concluded the officer presentation of the report by stating that the Team were transparent and were confident that the KPIs were being measured correctly.  He was also confident that the Team would have sight of the backlog and determine what work would be needed to be undertaken to address this.  He explained the support for the various projects being undertaken and offered Members further information on the project timelines if they wished it.

7)    The Chair thanked officers for their work and congratulated Tom Lewis on his promotion to Head of Service Delivery.

 

Actions/ further information to be provided:

None.

 

Recommendations:

 

The Board is asked to note the content of this report

 

Supporting documents: