Agenda item

Purpose of report:   Performance Management

Progress report for the past year. 

Witnesses:         Lucie Glenday, Chief Digital Officer

Key points raised during the discussion:

1.       The Chief Digital Officer introduced the report and informed the Committee that the concept of the project was to look at ways that technology could be used as a platform to improve the Council’s own direct service delivery and to enable partners to deliver certain services on our behalf.  Effective customer engagement was key, as the strategy needed to be bought into by stakeholders and adhere to the principles of matrix management.

2.       The intention was to produce a one-page set of principles for the project rather than a long policy document.   The principles were still being determined, and the complexity of the project meant that new principles would emerge as the project developed.   The principles agreed to date would be shared with the Committee.  It was noted that staff were currently supportive as new systems would make jobs more effective, it was noted however that some resistance in the future was expected due to perceived negativity to change and the fact that the project was driving cost efficiencies and would therefore impact on jobs.  The Chief Digital Officer was working with the Head of HR and Organisational Development to ensure that this would be fully mitigated against.

3.        The Committee asked how key themes would be prioritised and noted that interoperability should be the primary focus to ensure opportunities for savings.  The opportunities for deriving customer value would come from this, and information on usage was currently being collated.

4.       Concern was raised about the increased opportunities for breaches of datasecurity where shared systems were used.  It was noted that  overall security would be the responsibility of IMT, and that compliance would be the responsibility of services.   

Further information to be provided:

The principles to date to be shared with the Committee.

Recommendations:

·         That the Committee receive a further progress report on the digital transformation project in six months’ time.