Issue details

Currently the council uses paper-based travel warrants that are issued from a physical travel warrant book and require an automated online service which allows for the purchase of train tickets and hotels.

Paper based travel warrants have many disadvantages & inefficiencies including;

• SCC often have to re-issue paper travel warrants because service users have lost or not received them?.
• Royal Mail ?often strike or lose mailed warrants. Strikes have had an impact causing social workers to hand deliver them?.

 It is also open to potential Service User fraud including:?

• Selling the travel warrant on for cash - ID not required when exchanging the travel warrant for a ticket at a rail station?
• Changing the destination on the travel warrant?
• Upgrading to first class?

Rail Station Ticket Offices are currently planned to be closed in stations so service users will not be able to redeem travel warrants for train tickets?. As a solution, the council plan to use an online travel booking system for rail, hotel and flight bookings.

CCS offer online travel solution framework agreements that meet our requirements?. Other local authorities are already using online travel solutions, so they are tried and tested?.