Issue details

Customer Transformation

 

 

It is recommended that Cabinet:

  1. Receive an update on the customer transformation ambition, approach, and investment required
  2. Endorse the direction of travel, including the need to view this work as a council-wide priority to deliver on the ambition
  3. Note the dependency on transformation investment in Customer Transformation specifically, and in enabling areas including cultural and digital change.

 

Decision type: Key

Decision status: For Determination

Notice of proposed decision first published: 24/06/2024

Decision due: 23 Jul 2024 by Cabinet

Lead member: Deputy Leader and Cabinet Member for Customer and Communities

Lead director: Interim Head of Paid Service

Contact: Louise Forde, Programme Manager Email: louise.forde@surreycc.gov.uk.