Agenda and minutes

Resident Experience Board - Thursday, 22 September 2016 10.00 am

Venue: Ashcombe Suite, County Hall, Kingston upon Thames, Surrey KT1 2DN

Contact: Dominic Mackie or Sharmina Ullah 

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Items
No. Item

63/16

APOLOGIES FOR ABSENCE AND SUBSTITUTIONS

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    Additional documents:

    Minutes:

    Apologies for absence were received from Mike Bennison, Yvonna Lay, Robert Evans and John Orrick. Richard Wilson substituted for Mike Bennison.

64/16

MINUTES OF THE PREVIOUS MEETINGS pdf icon PDF 160 KB

65/16

DECLARATIONS OF INTEREST

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    To receive any declarations of disclosable pecuniary interests from Members in respect of any item to be considered at the meeting.

     

    Notes:

    ·         In line with the Relevant Authorities (Disclosable Pecuniary Interests) Regulations 2012, declarations may relate to the interest of the member, or the member’s spouse or civil partner, or a person with whom the member is living as husband or wife, or a person with whom the member is living as if they were civil partners and the member is aware they have the interest.

    ·         Members need only disclose interests not currently listed on the Register of Disclosable Pecuniary Interests.

    ·         Members must notify the Monitoring Officer of any interests disclosed at the meeting so they may be added to the Register.

    ·         Members are reminded that they must not participate in any item where they have a disclosable pecuniary interest. 

     

    Additional documents:

    Minutes:

    No declarations of interest were received.

66/16

QUESTIONS AND PETITIONS

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    To receive any questions or petitions.

     

    Notes:

    1.    The deadline for Member’s questions is 12.00pm four working days before the meeting Friday 16 September 2016.

    2.    The deadline for public questions is seven days before the meeting Thursday 15 September 2016.

    3.    The deadline for petitions was 14 days before the meeting, and no petitions have been received.

     

    Additional documents:

    Minutes:

    No questions or petitions were received.

67/16

RESPONSES FROM THE CABINET TO ISSUES REFERRED BY THE SCRUTINY BOARD

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    There are no responses to report.

    Additional documents:

    Minutes:

    There were no responses from Cabinet to report.

68/16

RECOMMENDATION TRACKER AND FORWARD WORK PROGRAMME pdf icon PDF 257 KB

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    The Board is asked to monitor progress on the implementation of recommendations from previous meetings, and to review its Forward Work Programme.

    Additional documents:

    Minutes:

    1. The Chairman informed the Board that a number of recommendations were in progress and remained outstanding, these concerned the letter to the Chief Coroner and the recommendations in relation to the Performance & Finance Sub-Group, of which the latter were on hold until budgetary planning was agreed by Cabinet.

     

    1. There was a discussion around the Armed Forces Covenant (AFC). Surrey County Council’s Armed Forces Champion asked the Board to consider whether risks to armed forces personnel should be included within the Council’s risk assessments that each Board/Committee receives as part of the Council’s decision making process. The Chairman advised the request should be looked into by Democratic Services, to see whether it was possible to implement, or whether the Board could take an item on the subject in the future

     

    1. One Member highlighted that there were three outstanding recommendations  for the Library Task Group and whether the item should come back to the Board to help accelerate the pace and development. The Chairman explained the Task Group had been very busy over the summer, where visits were made to a variety of library branches across the County. The Board were informed that the Task Group intended to meet very soon and would be happy to bring their initial findings back to the Board as an interim report.  The Cabinet Member for Localities and Community was pleased to note that the Libraries Task Group was making progress and welcomed any contribution from Members of the Task Group. The Task Group commended the work and dedication of the volunteers supporting Surrey’s Community Partnered Libraries, and recognised that their hard work was a contribution to the successful running of the ongoing library service.

     

    1. The Board reviewed the forward work plan and were given notice that the next Resident Experience Board will be held at the Surrey History Centre in October, the schedule for this meeting was being finalised and would be circulated to Members in due course.

     

    Actions:

    • Interim Report to be added to the Board’s Forward Work Programme.

     

69/16

SURREY COMMUNITY SAFETY BOARD pdf icon PDF 143 KB

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    Purpose of the report: The Police and Justice Act 2006 requires local authorities to undertake annual scrutiny of Community Safety Partnerships (CSPs).  Subsequent guidance suggests, but does not mandate that in two tier authority areas district/borough and county councils should work together to develop a collaborative approach to the scrutiny of community safety issues.

     

    In Surrey, district and borough councils fulfil the duty to scrutinise local community safety partnership plans.  The County Council’s Resident Experience Board will therefore scrutinise the work of the overarching strategic Community Safety Board (CSB).

     

    This paper sets out the current responsibilities of the County Community Safety Board and informs the Committee of current county-wide priorities and activity that has taken place to address them during 2015/16.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None

     

    Witnesses:

     

    Joanna Grimshaw, Anti Social Behaviour Manager, Surrey Police

    Chief Inspector Nolan Heather, Surrey Police

    Jane Last, Head of Community Partnerships & Safety

    Gordon Falconer, Community Safety Manager

    Louise Gibbins, Community Safety Officer

     

    Key points raised during the discussion:

     

    1. An Officer introduced the report by outlining that as a two tier authority, Surrey has the Community Safety Board (CSB) and a network of Community Safety Partnerships (CSP). The CSPs operate at Borough and District level and their work has an emphasis on local issues. On the other hand the CSB oversees the strategic elements of Community Safety. Membership of the CSB is wide and includes District and Borough representation, allowing the link between the local level and strategic level to integrate.

    2. The Board was advised that annually the CSB sets its county wide community safety priorities which implements action on the ground at District and Borough level, managed by a coordinating group who have a strategy and action plan to deliver their priority. Mental health was identified as one of the key issues arising from these priorities and notable work was undertaken to deliver the action plan during the past year.

    3. An Officer informed the Board of the ongoing work in implementing the new legislation within the Anti Social Behaviour Crime & Policing Act 2014, delivering a framework from the strategic level to the CSPs. Case studies provided in the report [Item 8] showed the work being carried out had made a difference for Surrey residents.

     

    1. The Chairman invited witnesses and wanted to explore how the police service deals with issues mentioned above on the front line. The Anti Social Behavioural Manager from Surrey Police explained how the CSB allows work to be escalated on the operational side, giving opportunities that were not available before, allowing work to be carried out with a smarter approach. There were concerns around the absence of professionals in multi agency meetings and that this area would need improvement so there is no disconnect.

     

    1. The Community Safety Officer referred to the new legislation, Anti Social Behaviour Crime and Policing Act, and assured the Board it gave the service the opportunity to deal with Anti Social Behaviour (ASB) in a more modern, efficient and appropriate way. The Officer highlighted that there were plans to get the victims voice in the agenda, as Officers recognised that it was not being identified at most levels, especially at low level incidents which still had huge impacts.

     

    1. The Chief Inspector shared the concerns and emphasised front line services were more focused on the offenders than the victims. They suggested that the work of the CSB around this strategic priority of ASB will help Surrey Police to adapt to provide better support for victims, the people who are suffering whilst placing more accountability on those who are the cause.

     

    1. The Cabinet Associate for Community Safety Services agreed with the witnesses, that there was room for improvement in supporting victims of ASB. In terms of collaboration, the Cabinet  ...  view the full minutes text for item 69/16

BREAK 11:25 - 11-35

Additional documents:

70/16

TACKLING ANTI SOCIAL BEHAVIOUR IN SURREY pdf icon PDF 162 KB

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    Purpose of the report: To inform the Residents Experience Board of partnership activity, led by the Community Safety Board, to tackle Anti Social Behaviour across Surrey, and how work at the county strategic level translates into local delivery, leading to better outcomes for the residents of Surrey.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None

     

    Witnesses:

     

    Joanna Grimshaw, Anti Social Behaviour Manager, Surrey Police

    Chief Inspector Nolan Heather, Surrey Police

    Jane Last, Head of Community Partnerships & Safety

    Gordon Falconer, Community Safety Manager

    Louise Gibbins, Community Safety Officer

     

    Key points raised during the discussion:

     

     

    1. An Officer began the item by summarising key points of the report; referring to the Anti Social Behaviour Crime & Policing Act 2014 as the trigger to generating a renewed response to tackling ASB across Surrey in a more efficient and practical way. The Officer explained work was underway to tackle anti social behaviour (ASB) across Surrey to provide better outcomes for the residents of Surrey.

     

    1. One Member enquired about dispersal orders, what the order involved and achieved, as it was noted from Appendix four that these were used frequently across the county. It was explained that a dispersal order, under the new Act, was a tool that enables Police officers to remove people, for example in the town centre for behaving anti socially. Dispersal Orders allow the Police to order a person(s) to leave an area if an anti social behavioural situation was about to rise or was occurring. The Board were assured that a proportionality test would be carried out before an Order is placed to ensure that this power would not be abused and only used in appropriate circumstances.

     

    1. These circumstances include;partnership working with perpetrators, no knee jerk reactions, never issue for a ‘youth issue/problem” and the order has to be very objective i.e. what’s the harm/risk to perpetrators vs benefit to other residents.

     

    1. The Members of the Board requested more information on what resources where available to residents to promote how residents can contact regarding ASB. The Board were notified that there was a website which contained all the necessary information and links were also in place to direct the user to the district or borough that concerned them. Members’ implied there was a need for information to be more accessible, in terms of other advertising material and Officers assured this was a working progress.

     

    1. The Chairman queried what information was available in the public domain and if not what measures were being carried out to convey the message to residents. Officers explained They discussed a map of ASB incidents which was based solely on police data (therefore may not be full picture) but was not publically accessible

     

    1. There was a discussion around reasonability and how people’s perception differ in their views with what was acceptable and not acceptable behaviour. A Member highlighted that Anti Social Behaviour is usually associated with young people but in reality it’s not the case. Officers clarified that young people were not the biggest proportion of offenders and pointed out that the public often confuse ASB with nuisance and this is why young people are commonly mistaken for the main offenders. It was addressed that more work needed to be done on promoting a distinction between ASB and nuisance, so residents are clear  ...  view the full minutes text for item 70/16

71/16

UPDATE ON THE VOLUNTARY, COMMUNITY AND FAITH SECTOR (VCFS) INFRASTRUCTURE IN SURREY AND THE VOLUNTEERING PROJECT pdf icon PDF 118 KB

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    Purpose of the report:  Policy Development and Review 

     

    (i) To provide the Board with an update on the performance and relevance of the general voluntary, community and faith sector (VCFS) infrastructure organisations co-commissioned by the County Council, Boroughs and District Councils and Clinical Commissioning Groups and the important contribution of the VCFS in general.

     

    (ii) To share with the Board the work of the ‘Driving Up Volunteering Across Surrey’ project.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None

     

    Witnesses:

     

    SabaHussain, Policy & Strategic Partnerships Manager

    Rachael Crossley, Assistant Director (Chief of Staff)

     

    Key points raised during the discussion:

     

     

    1. In introducing the report, the Officer highlighted that on the whole the sector was doing well. There has been an increase in volunteers from the previous two years and the results from the independent survey of users of the infrastructure organisations were positive, indicating that 92% were highly satisfied with the Councils for Voluntary Services (CVSs) and how additional funds were secured into the area.

     

    1. Although the infrastructure organisations was showing positive good work, the Officer outlined sustainability as one of the main concerns. The organisations were working to tackle this problem by seeking further collaborations and ways of working to support further efficiencies and create a sustainable infrastructure base.

     

    1. A Member sought more information on the relationship between the CVSs and corporate organisations. The Officer was pleased to address the Board that Surrey County Council has a strong connection with local businesses and last year alone, the infrastructure organisations facilitated a hundred events with over 1,600 individuals from businesses engaged in volunteer activity. In addition the Board were informed of an event that would take place next week called ‘We are Surrey’, aimed at inspiring businesses to support their local communities.

     

    1. One Member expressed concern with the continuance of volunteers through the generations, as a great number were older and that category would be lost soon. The Officer explained that they are trying to reach out and engage with young people through targeted projects and also looking at opportunities to encourage inter-generational volunteering.

     

    1. There was a discussion around the funding which was distributed amongst the infrastructure groups as Members wanted to know why different amounts were given to different groups, as outlined in Annex A. The Officer explained that figures were different as certain groups had merged and covered larger areas, subsequently changing the amount that they were be allocated to reflect the efficiencies of scale.

     

    1. Reference was made to the unemployed and a Member encouraged individuals who were in this category to consider volunteering as a route back into work, developing new skills and strengthening their CVs with additional experience. 

     

    1. The Vice Chairman conveyed to the Board that money could be a barrier for some individuals volunteering, emphasising that that there could be a possibility that some people would like to volunteer but cannot afford it. The Officer noted this concern and the importance of ensuring money is not an obstacle, and assured the Board that this would be tackled by analysing the issue and understanding what is required to further support these individuals.

     

    Recommendations:

     

    a)    The Board requests an end of project report on the Driving up Volunteering Project.

     

    b)    The Board requests for officers to provide promotional materials to all Members and.

     

    c)    The Board recommends all Members to share information with local residents through all appropriate channels available.

     

72/16

DATE OF NEXT MEETING

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    The next meeting of the Board will be held at the Surrey History Centre on Thursday 13 October 2016.

    Additional documents:

    Minutes:

    The next meeting of the Board will be held on Thursday 13 October at Surrey History Centre, Woking at 10am.