Agenda and minutes

Resident Experience Board - Thursday, 30 June 2016 10.30 am

Venue: Ashcombe Suite, County Hall, Kingston upon Thames, Surrey KT1 2DN

Contact: Dominic Mackie or Sharmina Ullah 

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Items
No. Item

1/16

APOLOGIES FOR ABSENCE AND SUBSTITUTIONS

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    Additional documents:

    Minutes:

    Apologies for absence were received from Yvonna Lay, Alan Young and Karan Persand.

     

    Apologies were also received from Richard Walsh.

     

2/16

MINUTES OF THE PREVIOUS MEETING: pdf icon PDF 169 KB

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    To agree the minutes as a true record of the meeting.

    Additional documents:

    Minutes:

    One correction was made to the minutes for Item 3:  son-in-law, not son. The remainder of the minutes were agreed as a true and accurate record.

3/16

DECLARATIONS OF INTEREST

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    To receive any declarations of disclosable pecuniary interests from Members in respect of any item to be considered at the meeting.

     

    Notes:

    ·         In line with the Relevant Authorities (Disclosable Pecuniary Interests) Regulations 2012, declarations may relate to the interest of the member, or the member’s spouse or civil partner, or a person with whom the member is living as husband or wife, or a person with whom the member is living as if they were civil partners and the member is aware they have the interest.

    ·         Members need only disclose interests not currently listed on the Register of Disclosable Pecuniary Interests.

    ·         Members must notify the Monitoring Officer of any interests disclosed at the meeting so they may be added to the Register.

    ·         Members are reminded that they must not participate in any item where they have a disclosable pecuniary interest. 

     

    Additional documents:

    Minutes:

    No declarations of interest were received.  

4/16

QUESTIONS AND PETITIONS

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    To receive any questions or petitions.

     

    Notes:

    1.    The deadline for Member’s questions is 12.00pm four working days before the meeting Friday 24 June 2016.

    2.    The deadline for public questions is seven days before the meeting Thursday 23 June 2016.

    3.    The deadline for petitions was 14 days before the meeting, and no petitions have been received.

     

    Additional documents:

    Minutes:

    There were no questions or petitions.

5/16

RESPONSES FROM THE CABINET TO ISSUES REFERRED BY THE SCRUTINY BOARD

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    There are no responses to report.

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    Minutes:

    There were no responses from Cabinet to report.  

6/16

RECOMMENDATION TRACKER AND FORWARD WORK PROGRAMME pdf icon PDF 222 KB

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    The Board is asked to monitor progress on the implementation of recommendations from previous meetings, and to review its Forward Work Programme.

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    Minutes:

    1.    The Board was informed that recommendation REB10/2016, to circulate a case study video, had been completed after the publication of the agenda. It was noted that Officers were in conversation regarding some outstanding recommendations made at the meeting on 19 May 2016, and that deadlines for these recommendations would be set before the meeting on Wednesday 20 July. 

     

    2.    The Board was informed that during discussions for the drafts reports for the County Coroner paper it was decided that a separate report on “reforms to the Death Certification Process and Introduction of the Medical Examiner” would be added to the forward Work Programs for November 2016.

7/16

EMERGENCY SERVICES COLLABORATION PROGRAMME pdf icon PDF 370 KB

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    Purpose of the report:  Scrutiny of Services

     

    This paper provides an update on the Emergency Services Collaboration Programme (ESCP) between emergency services in Surrey and Sussex. 

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    Russell Pearson, Chief Fire Officer

    Sally Wilson, Service Improvement Manager

    Victoria Kiehl, Project Specialist

    Ian Thomson, Group Manager

    Asif Aziz, Fire Brigade Union, Surrey Brigade

    Richard Jones, Fire Brigade Union, Surrey Brigade Secretary

    Kay Hammond, Associate Cabinet Member, Community Safety Services

     

     

    Key points raised during the discussion:

     

    1.    The Officers introduced the report and highlighted some of its key points with a presentation. It was explained that the main aim of the Emergency Services Collaboration Programme was to integrate the six emergency service partners[1] to help improve the current services for the residents they serve whilst increase savings potential and service efficiencies. The Officers presented the three project areas to the Board with details on the different ways in which costs would be reduced and how the services would be interconnected. The Board were also informed of plans to build stronger working relationships with neighbouring Fire and Rescue Services with a view to increase and improve fire cover.

     

    2.    Members expressed concern with the report showing that a significant number of requests for assistance from emergency service partners  did not require any action from Fire Officers upon arrival. The Officers explained that there were occasions where the Fire Service were no longer needed after the request had been processed and that it was their aim to reduce this number.

    3.    Referring to the co-responding scheme with South East Coast Ambulance (SECAmb), a Members questioned whether SECAmb provided an estimated time of arrival to the fire fighters to have responded to the emergency, and also whether fire fighters were permitted to transport casualties to hospital themselves if an Ambulance crew was not available.  Officers reported that an estimated time of arrival was provided, but it relied on the availability of Ambulance resource, based on their demand at the time. It was also reported that only ambulances may be used to transport casualties to hospital as the equipment is clinically prepared, whereas Fire and Rescue appliances were not.

     

    4.    The Board asked Officers to give details on their vision for this project and to confirm the ways in which they will be measuring the projects progress. The Associate Cabinet Member reported that the vision was for all emergency service partners to achieve shared goals effectively together. It was also commented that the collaboration programme would require perseverance and commitment from all partners. Officers explained that their vision was to provide the best possible service for the residents of Surrey and unlocking all the potential within the emergency services. In regards to the measurement of progress it was confirmed that a number of project management tracking tools were in place, and that new Key Performance Indicators (KPIs) were being drawn up.
    The Chairman informed the Board that these KPIs were scheduled to go to the Board’s Performance and Finance Sub-Group in September 2016.

     

    5.    A Member queried whether response times were improving in line with changes made in relation to the collaboration programme in addition to a  ...  view the full minutes text for item 7/16

BREAK 12:23pm - 12:28pm

Additional documents:

8/16

PUBLIC SAFETY PLAN 2016 - 2025 pdf icon PDF 182 KB

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    Purpose of the report:  Policy Development and Review 

     

    The draft Public Safety Plan has been subject to public consultation and the Board is asked to review the findings and approve the document for consideration by Cabinet.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

     

    Russell Pearson, Chief Fire Officer

    Sally Wilson, Service Improvement Manager

    Victoria Kiehl, Project Specialist

    Asif Aziz, Fire Brigade Union, Surrey Brigade Chair

    Richard Jones, Fire Brigade Union, Regional Secretary

    Kay Hammond, Associate Cabinet Member, Community Safety Services

     

    Key points raised during the discussion:

     

    1.    The Chairman introduced the item and gave the Board a brief history of the participation of Members, Fire and Rescue Service and the Fire Brigades Union (FBU) in the creation of the Public Safety Plan. The Chairman expressed that he is very pleased with the draft Public Safety Plan and understands that a lot of work has been put into it.

     

    2.    The FBU Regional Secretary explained that a legislation change in 2004 introduced the requirement for an Integrated Risk Management Plan (IRMP). He expressed to the Board that the FBU was very pleased with Surrey’s draft Public Safety Plan, which includes Surrey’s IRMP. The Regional Secretary added that they believed it to be one of the best in the country as a true integrated plan, unlike many other plans which seemed to be orientated around budget cuts. The Board was informed that the FBU was heavily involved with the creation of the plan and that the residents of Surrey see the future collaboration plans as the right choice in the current economic climate.

     

    3.    The Associate Cabinet Member referred to the consultation process outlined within the report and highlighted that the Council needs to make the residents of Surrey more aware of what the Fire Service does and the risks that it faces as it is obvious in the report that communication is a key problem.

     

    4.    Members of the Board expressed how happy they were in their ability to easily understand and read the draft Public Safety Plan and consider this a positive step forward. The Board congratulated all the Officers involved for the work that had been put into it.

     

    5.    A discussion was held about concerns with sustainability and resilience around budget pressures and the increased risks and demands that were brought with the rising population in Surrey and other key issues that would increase response times from the Fire and Rescue Service. Officers explained that the Fire and Rescue Service was incredibly lean in comparison with other similar services across the country and that resources were stretched thin due to budget constraints and that this had, and would continue to, cause many challenges that need to be resolved.

    6.    The Chief Fire Officer expressed that the success of the Emergency Services Collaboration Programme was key for all services to achieve the appropriate savings required and also in order to provide the best possible service for the residents of Surrey.

     

    Recommendations:

     

           that the Board’s Member Reference Group discusses and outlines the concerns raised around the impact and implications the delivery of the Public Safety Plan will have on the residents of Surrey at its July meeting, and for these concerns to be submitted as a report  ...  view the full minutes text for item 8/16

9/16

SURREY FIRE AND RESCUE SERVICE RISK REGISTER pdf icon PDF 83 KB

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    Purpose of the report:  Performance Management

     

    To review how Surrey Fire and Rescue Service plans to negate risks identified in the Service’s Risk Register.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

    Russell Pearson, Chief Fire Officer

    Sally Wilson, Service Improvement Manager

    Victoria Kiehl, Project Specialist

    Asif Aziz, Fire Brigade Union, Surrey Brigade

    Richard Jones, Fire Brigade Union, Surrey Brigade Secretary

    Kay Hammond, Associate Cabinet Member, Community Safety Services

     

     

    Key points during the discussion:

     

    1.    The Chairman introduced the item and informed the Board that the monitoring of Risk Registers follows a recommendation from Council Overview Board. The Chairman explained that the risks were well understood by the Board and proposed that the Board’s Performance and Finance Sub-Group continued to monitor the identified risks as part of their work programme.

     

    2.    The Chief Fire Officer clarified some details within the risk register and stressed that any actions against the highlighted risks needed to be completed in the most appropriate way in order avoid further risks to the service or the county’s residents.

     

    Recommendations:

     

    ·               The Board noted the contents of the Surrey Fire and Rescue Service Risk Register.       

     

10/16

SCRUTINY PLAN FOR SURREY FIRE AND RESCUE SERVICE 2016 - 2017 pdf icon PDF 189 KB

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    Purpose of the report:  Scrutiny of Services and Budgets/Performance Management

     

    Surrey Fire and Rescue Service proposes a number of items for the Resident Experience Board to consider scrutinising over the coming year.

     

    Additional documents:

    Minutes:

    Declarations of Interest:

     

    None.

     

    Witnesses:

    Russell Pearson, Chief Fire Officer

    Sally Wilson, Service Improvement Manager

    Victoria Kiehl, Project Specialist

    Asif Aziz, Fire Brigade Union, Surrey Brigade

    Richard Jones, Fire Brigade Union, Surrey Brigade Secretary

    Kay Hammond, Associate Cabinet Member, Community Safety Services

     

     

    Key points during the discussion:

     

    1.    The Chairman introduced the item and informed the Board of its intention to continue in-depth scrutiny of Surrey Fire and Rescue Service as the service delivers its Public Safety Plan.

    2.    A Member of the Board asked Officers whether the impact on staff morale was being considered and monitored in light of the recent and proposed changes to the Fire and Rescue Service. Officers informed the Board that they would be producing a performance plan in the coming months which would include a number of key performance indicators based around the wellbeing of staff.

     

    3.    A discussion was had about the possibility of reviewing how the Fire and Rescue Service communicates with the local residents of Surrey. Members went on to discuss the opportunity to review a potentially Part 2 paper on anti-terrorism in the future.

     

    4.    The Board discussed looking into the implications of the Policing and Crime Bill and the potential impacts that it could have on Surrey’s residents as well as financial implications on Surrey County Council. It was also raised that the potential for the Police and Crime Commissioner to govern over Surrey Fire and Rescue Service should also be reviewed. Officers explained that many of the themes from the Bill were already being worked on as part of the Emergency Services Collaboration Programme.

     

    5.    The Chairman suggested the possibility of renewing the Board’s Surrey Fire and Rescue Member Reference Group to address these potential policy implications.

     

     

     

    Recommendations:
          

    ·               The Board agrees the proposed scrutiny topics and dates for the coming year.

    ·               That the Board agrees to a meeting in September or October to discuss the duty to collaborate.

    ·               That Surrey Fire and Rescue Service present budget monitoring against the Medium Term Financial Plan and service performance information to the Performance and Finance Sub Group.

    ·               That the Board agrees that the Member Reference Group, focused on the delivery of the Public Safety Plan, will end in line with the Terms of Reference of the group after the Plan’s Cabinet approval in September.

     

11/16

DATE OF NEXT MEETING:

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    The next meeting of the Board will be held at County Hall on Wednesday 20 July 2016.

    Additional documents:

    Minutes:

    The next Resident Experience Board will take place on Wednesday 20 July at 10:00am in County Hall.